Refund and Returns Policy

Last Updated: 09-08-2025

At FitByVeda, your satisfaction is our top priority. If you receive a product that’s damaged, defective, or not as described, we’re here to help. Please read our FitByVeda return and refund policy carefully to understand your options.

1. Return Eligibility – Timeframe

You may request a return or refund within 10 days of the delivery date. Unfortunately, we cannot honor return or refund requests made after this window.

2. Conditions for Returns

To be eligible for a refund or replacement:

1. You must provide the original receipt or proof of purchase.
2. Products that are opened or used will not be accepted.
3. Claim applies only to issues such as manufacturing defects or internal damage—not for wear-and-tear or improper use.

3. How to Request a Return or Refund

If you received a damaged or defective product:

• Please notify us as soon as possible—preferably within 10 days of receiving the item.
• Send the product back to us; courier charges will be covered by Fit By Veda.
• Email us at support@fitbyveda.com with:
  • Your order ID
  • A clear photo of the product
  • A brief description of the issue

4. Refund or Replacement Process

• Upon receiving and inspecting the returned product, we’ll email you to confirm whether your refund or replacement has been approved.
• If approved: Your refund will be processed within a few business days to your original payment method. If your bank or card issuer shows a delay, please check with them directly.
• If rejected: We’ll notify you via email with clear reasons and discuss possible alternatives.

5. Replacement Policy

If you’d prefer an exchange over a refund:

• We will replace items found to be damaged or defective at no extra cost. Please contact us with your order details and a photo of the issue to initiate the process.

6. Partial Refunds

In certain situations, such as minor but acceptable issues, a partial refund may be granted at our discretion.

7. Customer Support

Need help with your return or refund?

• Email us: support@fitbyveda.com
• Phone Support: Reach our customer care at the number provided on our Contact Us page—available for assistance with orders, returns, or policy questions.

8. Why Choose Fit By Veda?

• Transparent and fair Fit By Veda return policy
• Hassle-free resolution for defective/incorrect Ayurvedic product returns
• Genuine commitment to customer satisfaction and trust